Refund Policy
Last updated: November 5, 2026
You pay for the Reels you get. Stop an order of several Reels at any time, and we refund the rest.
1Before we start
Paid, but changed your mind before we started editing? You get your money back in full.
2Orders of several Reels
You can stop at any time. Reels we've delivered or already started count as done, and everything else is refunded.
The volume discount is for the whole order, so when you stop early, the done Reels are counted at the regular price of a single Reel of that length. We refund what you paid minus that amount.
Example: 10 Reels of 30 seconds
- 10 × $35
- $350
- Volume discount, 15%
- −$52
- You paid
- $298
- You stop after 2 Reels: 2 × $35 at the regular price
- −$70
- Refund
- $228
If the done Reels at the regular price add up to what you paid or more, there's nothing left to refund. We never ask you to pay extra.
3A single Reel
Once we've started editing it, a single Reel can't be refunded. That's what the two rounds of revisions are for: tell us what to change, and we'll fix it.
4If we can't deliver
If we can't finish your Reels, for example because the footage turns out to be unusable, or we fail to deliver them, you get back everything you paid for the Reels you didn't receive.
5Time limit
Reels in an order can be used within 6 months of payment. Refunds for unused Reels can be requested within the same 6 months.
6How to ask for a refund
- Write to [email protected] with your order number. It looks like #K7F3Q2 and is in our messages to you. We reply within a day.
- Card payments go back to the same card through Stripe within 5 business days. Your bank may need another 5–10 days to show it.
- Crypto payments go back in the same coin to a wallet you give us, for the dollar amount due.
7Before you dispute a payment
Please write to us before you open a dispute with your bank. It's faster for you, and we'll sort it out.
8Consumers in the EU and UK
If you order as a consumer in the EU or UK and cancel within 14 days of paying, the law counts it differently: the done Reels are charged in proportion to the price you actually paid, discount included, and we refund the rest. In the example above, that's 2 × $29.80 = $59.60 for the done Reels and a refund of $238.40. After those 14 days, this policy applies as written. More in our Terms.